Hospitality and short-term rental glossary for Morocco
The words of the trade, explained simply: PMS, channel manager, double booking, police form, city tax, occupancy rate… Each definition links to a practical guide or to the Hosteo feature concerned.
Detailed guides
PMS (property management system)
A PMS (property management system) is the software that centralises the running of a hospitality business: bookings, calendar, guests, housekeeping, maintenance and billing.
Double booking (overbooking)
A double booking (overbooking) happens when two guests book the same unit for the same dates, most often on two different platforms.
iCal (calendar)
iCal is a calendar format (.ics file) shared through a web address, so other calendars can import the booked dates.
Online check-in
Online check-in (or online registration) lets a guest fill in their details and send their ID before arrival, from their phone.
Occupancy rate, ADR and RevPAR
Occupancy rate is the share of nights sold, ADR the average price of a night sold, and RevPAR the revenue per available night (ADR × occupancy).
Police form (Morocco)
The police form (individual accommodation form, or fiche de police) is the document that records the identity of a guest staying at an accommodation business.
City tax (Morocco)
City tax (taxe de séjour) is a local tax collected from guests, per person and per night, by the business that hosts them.
Night declaration (Morocco)
The night declaration (télédéclaration des nuitées) is the electronic declaration, to the administration, of data on the guests hosted by a tourist accommodation.
Other terms
- Channel manager
- A tool that connects your calendar to booking platforms (Airbnb, Booking.com, Expedia, Vrbo) to keep prices, availability and bookings in sync. See the page
- Check-in / check-out
- Welcoming the guest on arrival and closing the stay on departure: checking documents, contract and balance, and handing over or taking back the keys.
- Property manager (conciergerie)
- A company that runs units on behalf of owners: bookings, guest welcome, housekeeping, maintenance.
- Night (nuitée)
- One night spent by a guest in an accommodation. Nights measure activity and, in some cases, are the basis for taxes or declarations. See the page
- OTA
- Online travel agency: a booking platform such as Airbnb, Booking.com, Expedia or Vrbo.
- Minimum stay
- The smallest number of nights a guest must book. It is set by date or by season and sent to every platform.
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