Who is Hosteo for?
Short-term rental managers, riads and guesthouses, villas, aparthotels and hotels up to around forty units. Beyond that, our Group plan covers multiple properties.
Is Hosteo built for Morocco?
Yes. Hosteo is made in Morocco: amounts in dirhams, city tax calculated per adult per night, the individual police form, and a booking website in French, English, Arabic and Dutch.
Do I need to install anything?
No. Hosteo runs in the browser on desktop, tablet and phone, with nothing to download. Each team member signs in with their own account.
Does Hosteo replace my channel manager?
Yes. The built-in channel manager sends your availability and prices to Airbnb, Booking.com, Expedia and Vrbo, and imports bookings and cancellations into your timeline automatically.
Which booking platforms are connected?
Airbnb, Booking.com, Expedia and Vrbo are kept in sync by the channel manager: prices, availability, minimum stay and closures go out to each channel, and bookings and cancellations come back into your timeline. For any other platform, import its iCal calendar and the dates are blocked automatically.
How do you prevent double bookings?
Every booking, whether it comes from a channel, your website or your team, feeds the same calendar, and Hosteo stops you from booking a unit that is already taken on the same dates. Availability is sent back to the channels automatically whenever it changes.
Can guests book directly on my website?
Yes. Hosteo generates your booking website from your units, photos and prices, on a hosteo.ma address or on your own domain name. Guests book and pay online with the methods you switch on; with no payment switched on, they send a request that you confirm or decline from Hosteo.
Which payment methods can I offer on my website?
You choose in Hosteo: bank card with CMI (Moroccan cards), international card with Stripe, PayPal, bank transfer, or cash on arrival. For cash, an online deposit (50% by default, adjustable) secures the booking. You set the share charged online and can confirm paid bookings automatically. Payments go straight to your own CMI, Stripe, PayPal or bank account: Hosteo doesn’t collect money on your behalf, and the fees are those of your contract with those services. CMI requires a merchant contract; Stripe and PayPal don’t handle the dirham, so you set a payment currency and an exchange rate.
How does online registration work?
Every reservation gets a private link, sent by email and, if you like, by WhatsApp. The guest adds their arrival time, sends their ID documents and signs the rental agreement on screen; you verify the documents in Hosteo and print the police form.
What does the police form contain?
For each adult guest, Hosteo generates an individual form ready to print, in French, English and Arabic, with your property’s logo and address, from the details the guest entered and you verified.
What happens to the ID photos?
They are stored in your login-protected workspace and deleted automatically after the stay, after a delay you set (90 days by default).
Can I answer guests on WhatsApp from Hosteo?
Yes. You link your WhatsApp number by scanning a QR code, as with WhatsApp Web. Conversations arrive in the unified inbox, linked to the guest and their booking; your team replies from Hosteo and adds internal notes the guest never sees. You can also forward your mailbox to the address Hosteo gives you: emails land in the same inbox. The inbox is part of the Pro and Group plans.
How is city tax handled?
Hosteo calculates it per adult per night from the amount you set, adds it to the booking and tracks its collection. You can switch it off if it doesn’t apply to you.
Can I manage several properties?
Yes. One workspace can hold several properties, for example a riad and an apartment building, each with its own units, expenses and results. The Group plan also lets you manage several companies.
Who can access what?
Six roles are ready to use, from reception to a read-only accountant: everyone sees only what they need. The Essential plan includes 3 users; Pro and Group are unlimited.
Is my data safe?
Every company has a fully isolated workspace. Encrypted connections (HTTPS), hashed passwords and role-based permissions. Data is backed up automatically, and the encrypted backups are kept off the main server.
Can I import my existing reservations?
Yes. Guided onboarding includes importing your units, guests and upcoming reservations from a spreadsheet or your current tool.
How long does it take to get started?
Allow about a day. Guided onboarding (1,500 MAD, one-off, free with a yearly Pro plan) includes importing your units, guests and upcoming reservations and setting up the roles. On-site training is available as an option.
How do I reach support?
From your workspace, the Help & support page lets you open a tracked request, and you can also write to support@hosteo.ma; answers come by email. The Essential plan includes email support, the Pro plan priority support on WhatsApp.
What happens after the free trial?
The trial lasts 30 days, with no credit card. At the end your workspace becomes read-only: you keep access to your data and carry on as soon as you choose a plan. If Hosteo isn’t right for you, you pay nothing.